by Philip Boxer
This article by Bill Anderson and Philip Boxer on Requisite Agility argues that the socio-technical processes required to respond to changing demand can be described (modeled) and better equipped to handle change if the organization is driven from a demand-side perspective rather than from a supply-side perspective. The ability to do this increases the potential for software services acting as constituent parts to automate more and more parts of the existing geometry-of-use space in order to create new possibilities on the demand side.