Analysing the lack of Demand Organisation

Title: Analysing the lack of Demand Organisation
Author: Philip Boxer & Bernie Cohen
Category: Published
Publication Year: 1998
Where Published: In Daniel M. Dubois (editor) ‘Computing Anticipatory Systems’, American Institute of Physics, pp157-181.

We seek to develop means of intervention in Enterprises that will enable them to react in an effective, sustainable and timely fashion to changes in the ways that markets and demand are organized; that is, to act strategically. We take an enterprise to be some entity that seeks to provide its clients with services that they value while maintaining its ability to do so in the face of changes in the demands of its clients and in the resources at its disposal. The services that clients value form around what the organization of their demands lack. The concept of strategy therefore rests on critically evaluating the ontology and semantics of the Enterprise in relation to these holes in demand organization. We access ontology and semantics by constructing and manipulating hypothetical, first-order, mathematical models of the Enterprise’s services and of its value-adding processes. Because an enterprise is an anticipatory system, its semantic domain must include representations of the enterprise’s model of itself and of the market and demand organizations within which it competes. First-order (set) theory provides adequate expressive power here, but alternative, higher order, mathematical frameworks, such as Dubois’ hyperincursion, provide inadequate power, particularly in relation to the analysis of the properties of emergence. Knowing exactly why and where this mathematical lack manifests in the analysis process enables effective collaboration between systems analysts and psychoanalysts, and suggest directions for mathematical research.

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