| Title: | The Architecture of Quality – issues when clients can’t evaluate your work |
| Author: | Boxer, P.J. |
| Publication Year: | 1998 |
| Where Published: | Forum on developing the Top Consultant, Richmond Group of IMC, June |
This presentation describes an intervention within an organization providing residential care for men and women with mental health disabilities. The intervention was concerned with supporting changes in the way the quality of the work of the organization affected the lives of its residents. Three themes emerged from this work which are explored in the paper: firstly, the question of how the consultant’s practice meets the challenge of the case; secondly, the nature and complexity of the client system and its context; and thirdly, the question of the ethic of the consultant’s own relation to his or her practice.